Note: This manual is for osCommerce v4.
After you accessed the admin area of your website click on Orders/Customers and Communication tabs. Then click on Configuration button.
You can send/not send topic and post notifications by email by checking/unchecking the box next to this option, view, update or insert the communication groups or topic statuses in different languages by clicking on the corresponding button or tab. If a field is greyed out you cannot update it.
Then click on Manager and Members tabs, click on the required member and then on Edit button.
In the Communication group section you can assign this member to the required group by clicking on it (if more than one group needs to be chosen press and hold Ctrl button and click on the required groups).
Now this member can view the columns or make posts according to the chosen groups. To make a post click on the required line and then on Posts button. To create a new post click on Insert button.
If you click on Posts button you can fill in the message, choose an admin from Private post for Admin from the drop down list (in this case your post will be sent to the chosen admin only) and attach a file by clicking on Browse and then on Upload file buttons.
If you click on Insert button you can create a new topic by filling in the required fields and choosing the group from the drop down list as well as attach a file by clicking on Browse and then on Upload file buttons.
Communication is also set up by clicking on Design and CMS and Menus tabs, choosing a required option from the Menu drop down list and clicking on the pencil icon next to Communication. You can view it under the different languages by clicking on the corresponding tabs, view or update the fields, add more or delete it by clicking on the corresponding button or on the trash icon.
Then click on Design and CMS and Themes tabs. Click on Customize button for the required theme.
Click on Desktop.
Click on Edit elements tab, scroll the scroller to the right and click on Communication tab. Under Communication, New topics, Posts and No logged in tabs you can further set up the communication options by scrolling down this page and view/update the options.
If a customer clicks on the Communication link on the front end he/she can get in touch with you via this tool.