Managing Communication: Difference between revisions

Revision as of 18:40, 29 November 2021

Note: This manual is for osCommerce v4.

After you accessed the admin area of your website click on Orders/Customers and Communication tabs. Then click on Configuration button.

You can send/not send topic and post notifications by email by checking/unchecking the box next to this option, view, update or insert the communication groups or topic statuses in different languages by clicking on the corresponding button or tab. If a field is greyed out you cannot update it.

Then click on Manager and Members tabs, click on the required member and then on Edit button.

In the Communication group section you can assign this member to the required group by clicking on it (if more than one group needs to be chosen press and hold Ctrl button and click on the required groups).

Now this member can view the columns or make posts according to the chosen groups. To make a post click on the required line and then on Posts button. To create a new post click on Insert button.

If you click on Posts button you can fill in the message, choose an admin from Private post for Admin from the drop down list (in this case your post will be sent to the chosen admin only) and attach a file by clicking on Browse and then on Upload file buttons.

If you click on Insert button you can create a new topic by filling in the required fields and choosing the group from the drop down list as well as attach a file by clicking on Browse and then on Upload file buttons.

Communication is also set up by clicking on Design and CMS and Menus tabs, choosing a required option from the Menu drop down list and clicking on the pencil icon next to Communication. You can view it under the different languages by clicking on the corresponding tabs, view or update the fields, add more or delete it by clicking on the corresponding button or on the trash icon.

Then click on Design and CMS and Themes tabs. Click on Customize button for the required theme.

Click on Desktop.

Click on Edit elements tab, scroll the scroller to the right and click on Communication tab. Under Communication, New topics, Posts and No logged in tabs you can further set up the communication options by scrolling down this page and view/update the options.

If a customer clicks on the Communication link on the front end he/she can get in touch with you via this tool.

@@ Line 2: / Line 2: @@
 After you accessed the admin area of your website click on '''Orders/Customers''' and '''Communication''' tabs. Then click on '''Configuration''' button.
-[[File:Image 105.png|none|frame]]
+[[File:Image 395.png|alt=|none|frame]]
 You can '''send/not send topic and post notifications by email''' by checking/unchecking the box next to this option, '''view, update or insert''' the communication groups or topic statuses in '''different languages''' by clicking on the corresponding button or tab. If a field is greyed out you cannot update it.
-[[File:Image 104.png|none|frame]]
+[[File:Image 394.png|alt=|none|frame]]
 Then click on '''Manager''' and '''Members''' tabs, click on the required member and then on '''Edit''' button.
-[[File:Image 106.png|none|frame]]
+[[File:Image 396.png|alt=|none|frame]]
 In the '''Communication group''' section you can assign this member to the required group by clicking on it (if more than one group needs to be chosen press and hold '''Ctrl''' button and click on the required groups).
-[[File:Image 107.png|none|frame]]
+[[File:Image 397.png|alt=|none|frame]]
 Now this member can '''view''' the '''columns''' or '''make posts''' according to the chosen groups. To make a post click on the required line and then on '''Posts''' button. To create a new post click on '''Insert''' button.
-[[File:Image 108.png|none|frame]]
+[[File:Image 398.png|alt=|none|frame]]
 If you click on '''Posts''' button you can '''fill in''' the message, choose an admin from '''Private post for Admin''' from the drop down list (in this case your post will be sent to the chosen admin only) and '''attach a file''' by clicking on '''Browse''' and then on '''Upload file''' buttons.
-[[File:Image 109.png|none|frame]]
+[[File:Image 399.png|alt=|none|frame]]
 If you click on '''Insert''' button you can create a new topic by '''filling in''' the required fields and choosing the '''group''' from the drop down list as well as '''attach a file''' by clicking on '''Browse''' and then on '''Upload file''' buttons.
-[[File:Image 110.png|none|frame]]
+[[File:Image 400.png|alt=|none|frame]]
 Communication is also set up by clicking on '''Design and CMS''' and '''Menus''' tabs, choosing a required option from the '''Menu''' drop down list and clicking on the '''pencil''' icon next to '''Communication'''. You can view it under the '''different languages''' by clicking on the corresponding tabs, view or update the fields, '''add more''' or '''delete''' it by clicking on the corresponding button or on the '''trash''' icon.
-[[File:Image 111.png|none|frame]]
+[[File:Image 401.png|alt=|none|frame]]
 Then click on '''Design and CMS''' and '''Themes''' tabs. Click on '''Customize''' button for the required theme.
-[[File:Image 112.png|none|frame]]
+[[File:Image 402.png|alt=|none|frame]]
 Click on '''Desktop'''.
-[[File:Image 113.png|none|frame]]
+[[File:Image 403.png|alt=|none|frame]]
 Click on '''Edit''' elements tab, scroll the scroller to the '''right''' and click on '''Communication''' tab. Under '''Communication, New topics, Posts and No logged in''' tabs you can further set up the communication options by scrolling down this page and view/update the options.
-[[File:Image 114.png|none|frame]]
+[[File:Image 404.png|alt=|none|frame]]
 If a customer clicks on the '''Communication''' link on the front end he/she can get in touch with you via this tool.
-[[File:Image 115.png|none|frame]]
+[[File:Image 405.png|alt=|none|frame]]